Traditional AntiVirus cannot keep up with the rate that new threats are being created and released. The main reason for this is that it depends on signatures to recognise the threats.  These signatures are usually updated a couple of times a day, but may not include the latest threats for several months, once it has been spotted enough times and has been analysed to create the relevant signature.

What you need is an Endpoint Protection solution that doesn’t depend on signatures, but rather examines the computer behaviour to determine the likelihood of threats.  This solution should analyse your application behaviour, network activity and disk activity using Machine Learning (ML) and Artificial Intelligence (AI) and use this information to take appropriate action.  These actions should include the ability to kill the threats, isolate your computer from the rest of the network, recover the computer and also notify a security team of the threat so they can take appropriate action.

New threats are being created at the rate of about 4 per second. These are all classified as unknown threats until such time as they have been identified and a method of counteracting them has been defined.

The agent deployed is very lightweight and has no effect on your computer in most cases. The only times we have experienced this is if the computer is running older operating systems or is not up to date, and in very rare cases has other security software running that conflicts.

The first thing it does is quarantine the ‘offending’ cause and kill any related processes. Your 24 x 7 Security Operations team is immediately notified and they will take a look at the threat and determine whether it was a true threat or if it was a false positive. In the case of the latter, they will whitelist the file(s) and release it, allowing you to continue what you were doing. In very rare cases, if the threat cannot be contained, the team will notify you with steps to rectify the threat.

We will set you up in the secure portal for the 24 x 7 team to monitor. You will be sent a secure email with the installation files and your own secure site code which connects your computers to your secure portal. All you typically have to do is ensure your computers are fully updated prior to installation.

Installation takes less than a minute per computer.

Our Endpoint Protection solution examines the computer behaviour to determine the likelihood of threats. It analyses your application behaviour, network activity and disk activity using Machine Learning (ML) and Artificial Intelligence (AI) and uses this information to take appropriate action. These actions include the ability to kill the threats, isolate your computer from the rest of the network, recover the computer and also notify a security team of the threat so they can take appropriate action.

Yes it does. The agent does need to connect to the internet to remain updated and also to send threat notifications, but there is no requirement to be connected to stay protected.

Yes you can. This is recommended in most cases to avoid conflicts between the antivirus and our Endpoint Protection.

Here is the link to the Keeper documentation on how to reset the master password in either the Web Vault or from your Mobile application. https://docs.keeper.io/user-guides/troubleshooting/reset-your-master-password

Here is the link to the official Keeper documentation explaining how the folders and shared folders work: https://docs.keeper.io/enterprise-guide/folders

Self Destruct is a safety feature within Keeper that will destroy the records on your device if you enter your password incorrectly more than 5 times. This helps prevent any unauthorised access in the event you misplace or lose your device.  You can recover this data by correctly entering your Master Password, Security Answer and 2 Factor Authentication (where applicable).  Your data will then sync back to your device.

If you delete a record either on purpose or by accident, the record will appear in the owner's trash bin. To restore a record from the trash, select 'Deleted' from the main vault navigation menu and then click the 'Restore' button on the record you need to recover. If you have emptied your Trash, the record will not be recoverable.

It means that your password has become available for sale somewhere on the internet, usually on the Dark Web. This can potentially lead to account takeover or identity theft.  Our Password Protection constantly monitors your passwords across all devices to see if any of them have been made publicly available.  If this is the case, you will be prompted to change this password.

a. To import passwords from your web browser, you must first install the Keeper Import Tool. To begin the installation, from the Account Dropdown Menu, click Settings > Import > Import. If you came fresh into the Web Vault, you can download the import tool by clicking Install

b. https://docs.keeper.io/user-guides/web-vault#from-web-browsers

The main reason is security. If you don’t log out of all your browsers on every device you have, anyone can read your passwords and even export them.  Other reasons are for cross platform support so you can use your passwords on multiple browsers and device types.  It also enables password sharing amongst your team in your company or within your family at home.

We will set you up on your own secure password portal and send across two emails. One will be an invitation to log in to this new portal and the second will include instructions and links to guides to help you make the most of your Password Protection.

Here is the link to the Keeper documentation on how to reset the master password in either the Web Vault or from your Mobile application. https://docs.keeper.io/user-guides/troubleshooting/reset-your-master-password

Microsoft does not have any backup systems. It does provide a deleted items recovery for 30 days for your emails and files, which is not guaranteed to work. Our backup system makes a complete copy of your emails, calendars, contacts and files so you can recover them at any time. This is very useful in the event where someone may have deleted any of this information – intentionally or otherwise. Quite often it’s needed by the business owners more than 30 days after the deletion date, so this allows recovery of important data.

We will usually set you up with an admin account so you can connect to the backup portal and restore anything you need to. You can also send a request into our support team (support@security-everywhere.com) for assistance with this.

You will receive an initial welcome email from our systems and we will then schedule an online session where you can put your credentials in to set up the protection. We do it this was for security purposes so you can always control the access.

The initial setup can be done within 5 minutes as long as you have the correct login details for your systems. We usually take a little extra time to fine tune it to your environment, making sure it suits your requirements, setting up the OneDrive and SharePoint backups as these can often outnumber your mailboxes in terms of licenses.

It does not connect to your machine at all, so cannot slow you down. The backups solution talks directly to your Office 365 tenant and does the backup directly 3 to 6 times per day, depending on the access Microsoft grants.

Yes it does. Email data is stored for 7 years and OneDrive and SharePoint data for 1 year.  Email is backed up (up to) 6 times per day whereas OneDrive and SharePoint is backed up (up to) 4 times per day, giving you many copies of the data to restore from.

You can choose to keep the backup for that user for as long as you need to be able to restore from it.

Yes, there is no interruption to your daily work at all so you can use everything as normal. All the backups occur in the background directly between Office 365 and the Backup platform.

Phishing is a cybercrime in which a target or targets are contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords.

Our Email Protection solution is primarily designed to protect you from Phishing attacks, as there are very few solutions out there that protect the user. It also protects by identifying compromised accounts, looking for malware in cloud data stores and also identifying spam. It does all of this by learning about your complete environment and uses this data to make decisions about trusted and untrusted sources as well as user login locations.

It also examines the links in the emails to determine whether they are going to sites that try to capture your login details. It uses machine learning and artificial intelligence to understand the email wording and content. This allows it to identify suspicious content as well as directly malicious email attacks.

Yes you can, but we do not recommend this unless you are 100% certain the sender cannot be compromised. You are better off relying on the system to learn and identify safe and malicious emails.

We can tune the settings up and down to increase or reduce the identification of spam. Email protection is primarily there to prevent malicious emails getting to your users. Spam is an annoyance rather than a threat, so there are a couple of options for dealing with it.

They are available to recover for 30 days after which they will be deleted from the systems.

Yes, it does. This is the only directly connected email protection system that also provides in-line protection in addition to the overall protection of your email and files.

The initial setup can be done within 5 minutes as long as you have the correct login details for your systems. We usually take a little extra time to fine tune it to your environment, making sure it suits your requirements.

Email Protection learns your environment over time and like any system or person, needs training to become better at it’s job. In the beginning, it will have more false positives as we set the system up to rather be safe than sorry! As we train it over time with your feedback, it gets better at identifying true positives.

You will receive an initial welcome email from our systems and we will then schedule an online session where you can put your credentials in to set up the protection. We do it this was for security purposes so you can always control the access.

Cybercrime is moving at light speed. A few years ago, they used to specialize in identity theft, but now they take over your organization’s network, hack into your bank accounts, and steal tens or hundreds of thousands of dollars. Every small and medium organization is at risk. The more employees are knowledgeable, the better for everyone

That is almost always caused by the popup blocker in your browser. Turn off the popup blocker and relaunch the training.

Internet Explorer 11 and higher, Microsoft Edge, Chrome, Firefox and Safari for the KnowBe4 training courses and any browser that supports Adobe Flash and/or HTML5 for the Management Console.

We use Amazon’s Web Services (AWS) to host our servers and data, they are a fully compliant and ISO certified facility. There is no unauthorized external access to data, we only store just enough information to accomplish the services we are set to provide, which minimally are email addresses with recorded clicks. Email addresses are encrypted, kept private and are not shared or sold to any external organizations.

KnowBe4 courses are SCORM compliant, so we can deliver courseware for your in-house LMS if needed.  However, KnowBe4 does have its own LMS that lives in the cloud, and we can report back to you about all enrolled employees, their status, completion, and many other parameters.

KnowBe4 was built 100% in the cloud from scratch. Our LMS and courseware live in Amazon’s Web Services cloud, and if you have a few hundred thousand employees, we literally flip a few switches and you are completely covered.